Frequently Asked Questions

Last updated: 6/3/2019 

What makes Voxicard unique?

Voxicard is the only postcard app on the market that allows users to add a secret video message. You can either take a new video from within the app or choose an existing video from your phone’s library.

How does the recipient access my secret video? 

Quite simple really. When you add a video it is accessed by a QR code printed on the front of the card. When your loved one receives their Voxicard, they get instructions (printed as a stock message on the back of every Voxicard) to hover their phone’s camera over the font of the card. The camera (on most phones) reads the QR code and accesses the secret video. If their phone’s camera does not support QR reading, they can simply download the free Voxicard app and use our built-in QR reader. 

How long can my secret video message be?

You can record up to 30 seconds of video. Want to import a clip from your phone’s library that’s longer than 30 seconds? No problem! Voxicard gives you the ability to trim your video down to the required 30 second limit.

What kind of paper do you use to print Voxicards?  

We use only the highest-quality, archival cardstock with a scuff-proof coating to protect your Voxicard during its journey and for many years to come.

What if my Voxicard arrives damaged?  

While all postcards show some signs of wear (that’s what makes them cool!), if your card is significantly damaged upon arrival, we offer one free reprint. Just email admin@voxicard.com and let us know.

How long will it take for my Voxicard to arrive?  

Under normal conditions, your Voxicard should arrive within 3-5 days.

Where can I send a Voxicard?  

Right now, we support delivery (via USPS) to all 50 states. We plan to offer international shipping in the near future. But you can create and send a card from anywhere in the world!

Is my personal information secure?  

We are serious about data protection and follow strict industry guidelines for privacy and security. Please refer to our Privacy Policy for more detailed information.